Last Updated: 02 December 2025

Black Raven operates in India as an online store selling clothing including apparels, fashion products, T-shirts, hoodies, and related clothing items.. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from our website.

If you have any questions, you can contact us at:
📧 help@blackraven.in
📍 New Modikhana Camp, Pune 411001, MG Road, India

1. Information We Collect

We collect the following types of personal information when you use our website:

A. Personal Identification Information

• Name
• Email address
• Phone number

B. Order & Delivery Information

• Shipping address
• Billing address

C. Payment Information

We use Razorpay to process payments.

• We do not store your complete card or UPI details.
• All payment data is handled securely by Razorpay according to industry standards.

D. Account Information

• Username and password (if you create an account)

E. Technical & Usage Data

• Cookies
• IP address
• Device information
• Browsing activity on the site
• Analytics data (via tools like Google Analytics, WooCommerce analytics, etc.)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill orders
• To deliver products to your address
• To communicate with you regarding orders, support, or updates
• To send marketing emails or promotions (you can opt out anytime)
• To improve website performance and user experience
• For fraud detection and prevention
• For advertising and analytics

3. Sharing Your Information

We do not sell your personal data.
However, we may share data with trusted third-party service providers, including:

A. Payment Processor

• Razorpay (for secure payment processing)

B. Website Platform

• WooCommerce (for order management and store operations)

C. Analytics & Marketing

• Google Analytics
• Meta Pixel (if used for ads)

D. Shipping Partners

• Delivery companies operating within India (e.g., India Post, Blue Dart, Delhivery, etc.)

These third parties only use your data to perform services on our behalf.

4. Cookies and Tracking Technologies

We use cookies to:

• Improve website functionality
• Remember your preferences
• Track site activity for analytics
• Personalize ads

You can disable cookies in your browser settings, but some features may not work properly.

5. Children’s Privacy

Our store is open to customers of all ages.
However, minors (under 18) should use the website with the permission of a parent or guardian, especially when making payments.

6. Data Security

We implement security measures to protect your personal data, including:

• SSL encryption
• Secure server storage
• Restricted access to personal information
• PCI-DSS compliant payment processing through Razorpay

However, no method of transmission over the internet is 100% secure.

7. Your Rights

If you are located in India, you have the right to:

• Access your personal information
• Update or correct your information
• Request deletion of your data (where legally possible)
• Opt out of marketing communications

To use these rights, email us at help@blackraven.in.

8. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill orders
• Meet legal and accounting obligations
• Settle disputes
• Improve site performance

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
The latest version will always be posted on our website with the updated date.

10. Contact Us

If you have questions about this Privacy Policy or want to make a request, contact us at:

📧 help@blackraven.in
📍 New Modikhana Camp, Pune 411001, MG Road, India