Last Updated: 02 December 2025

Thank you for shopping with Black Raven, your destination for apparel and fashion products including T-shirts, hoodies, and more.
We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

1. Eligibility for Returns

You may request a return if:

• The product is defective, damaged, or incorrect
• The product does not match the description
• The size delivered is different from what was ordered
• You received the wrong item

Time Window

You must request a return within 7 days of receiving the order.

2. Conditions for Return

To be eligible for a return, the item must be:

• Unused and unworn
• In original condition
• With all tags, labels, and packaging intact
• Not washed or altered

Items that do not meet these conditions will not be accepted.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Innerwear
• Socks
• Accessories (if applicable)
• Items marked “Final Sale” or “Non-returnable”

4. Return Process

To initiate a return:

1. Email us at help@blackraven.in
2. Mention your:
   • Order number
   • Reason for return
   • Photos of the product (if damaged/defective)
3. Our team will respond within 24–48 hours.

If approved, we will arrange a pickup through our delivery partner (where available) or request you to ship the product back.

5. Refund Method

Once we receive and inspect the returned item, we will notify you of the approval or rejection.

If approved:

Refunds Are Issued As:

• Original payment method, if possible
• Or store credit / coupon if online refund fails
• Razorpay refunds follow their processing timelines (3–7 business days)

Shipping charges are non-refundable, unless the item delivered was incorrect or damaged.

6. Exchange Policy

We offer exchanges for:

• Wrong size
• Wrong product
• Defective or damaged items

Exchanges depend on stock availability.
If the item is unavailable, we will issue a refund instead.

7. Cancellations

Orders can be canceled within 2 hours of placing the order.
Once the order is shipped, cancellation is not possible.

8. Contact Us

For any return or refund queries, contact:
📧 help@blackraven.in
📍 New Modikhana Camp, Pune 411001, MG Road, India

If you want, I can also create your:
✔ Shipping Policy
✔ Terms & Conditions
✔ Refund Policy (separate version if needed)
✔ About Us Page
✔ FAQ Page

Just tell me: “shipping policy”, “terms”, or “create all remaining pages.”

You said:

return in 2 days , remove non returnable,can also contact us whatsapp on 7385589804 everything else is fine

ChatGPT said:

Here is your updated Return & Refund Policy with all requested changes:

✔ Return window changed to 2 days
✔ Non-returnable items section removed
✔ Added WhatsApp contact: 7385589804
✔ Everything else kept the same

Return & Refund Policy — Black Raven

Last Updated: 02 December 2025

Thank you for shopping with Black Raven, your destination for apparel and fashion products including T-shirts, hoodies, and more. We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

1. Eligibility for Returns

You may request a return if:

• The product is defective, damaged, or incorrect
• The product does not match the description
• The size delivered is different from what was ordered
• You received the wrong item

Time Window

You must request a return within 2 days of receiving the order.

2. Conditions for Return

To be eligible for a return, the item must be:

• Unused and unworn
• In original condition
• With all tags, labels, and packaging intact
• Not washed or altered

Items that do not meet these conditions may not be accepted.

3. Return Process

To initiate a return:

1. Email us at help@blackraven.in
2. Or message us on WhatsApp: 7385589804
3. Provide:
   • Order number
   • Reason for return
   • Photos of the item (if damaged or incorrect)

Our team will respond within 24–48 hours.

If approved, we will arrange a pickup through our delivery partner (where available) or request you to send the product back.

4. Refund Method

Once we receive and inspect the returned item, we will notify you of the approval or rejection.

If approved:

Refunds Are Issued As:

• Original payment method, if possible
• Or store credit / coupon if online refund fails
• Razorpay refunds typically take 3–7 business days

Shipping fees are non-refundable, unless the item delivered was incorrect or defective.

5. Exchange Policy

We offer exchanges for:

• Wrong size
• Wrong product
• Defective or damaged items

Exchanges depend on stock availability.
If the item is unavailable, a refund will be issued instead.

6. Cancellations

Orders can be canceled within 2 hours of placing the order.
After the order is shipped, cancellation is not possible.

7. Contact Us

For any return or refund queries, contact us:
📧 help@blackraven.in
📱 WhatsApp: 7385589804
📍 New Modikhana Camp, Pune 411001, MG Road, India